Shipping policy
As at: 9 October 2026
Delivery areas
We deliver to Austria, Germany and the other EU countries that can be selected as the delivery country at checkout. We do not offer deliveries to countries outside the EU through this shop.
Shipping costs
Shipping costs are based on the value of the goods after all discounts have been deducted and before shipping costs are added. The value of your order shown at checkout is decisive. Shipping costs are displayed before you place the order with an obligation to pay.
| Delivery area | Goods value after discounts | Shipping method | Shipping costs |
|---|---|---|---|
| Austria and Germany | under €48.00 | Standard shipping | €4.90 |
| Austria and Germany | €48.00 or more | Standard shipping | Free |
| Austria and Germany | under €48.00 | Express shipping | €9.99 |
| Austria and Germany | €48.00 or more | Express shipping | €4.90 |
| Other EU countries | under €48.00 | Standard shipping | €16.00 |
| Other EU countries | €48.00 or more | Standard shipping | €6.99 |
For subscription orders, the shipping cost rule shown at checkout applies to each delivery. If free shipping is offered for a subscription, this will be stated when you select the subscription and at checkout.
Delivery times
The following periods are estimated delivery times from completion of the order for in-stock items. Working days are Monday to Friday, excluding public holidays at the place of dispatch and the delivery destination.
| Delivery area and shipping method | Estimated delivery time |
|---|---|
| Austria and Germany, standard shipping | 1–3 working days |
| Austria and Germany, express shipping | 1–2 working days |
| Other EU countries, standard shipping | 3–8 working days |
If a different delivery time is stated for an item, the time stated for that item applies. For subscriptions, the selected delivery interval also applies. We will inform you if an accepted order is delayed. Your statutory rights in the event of delayed delivery remain unaffected.
Dispatch and delivery
Dispatch origin and fulfilment
We dispatch our products from Austria or Germany. Storage and dispatch are handled either by us or by Amazon as a fulfilment service provider. The dispatch location depends on availability and the delivery address. Your contractual partner and point of contact remains FTRScale e.U. (Circ.) in all cases.
We hand orders over to a delivery service provider appointed by us. As soon as tracking is available for your shipment, you will receive the details by email or through your customer account. In some cases, items in an order may arrive in several shipments. We will charge additional shipping costs only if they were displayed before the order was completed.
Please provide a complete and correct delivery address. If you have questions about delivery or a shipment arrives damaged, contact us at hello@circ-nutrition.eu and quote your order number. Your statutory warranty rights remain unaffected.
My shipment is delayed or marked as delivered but has not arrived
Where available, please check the tracking information and delivery notices from the carrier. If the stated delivery time has passed or you have not received a shipment marked as delivered, contact us at hello@circ-nutrition.eu with your order number. We will check the shipment's whereabouts with the carrier and inform you of the next steps. Your statutory rights remain unaffected.
An item is missing from my delivery, or an item is incorrect or damaged
Please contact us at hello@circ-nutrition.eu with your order number and a brief description. For missing items, please first check whether a separate shipment has been announced. We will look into the matter and arrange delivery of the missing item or a free replacement. If a return is required, we will provide further details and cover the necessary shipping costs. Your statutory rights remain unaffected.
I want to change my delivery address or cancel my order
Please email us as soon as possible at hello@circ-nutrition.eu and provide your order number and the requested change. We will check whether the change or cancellation is still possible before dispatch. Once the order has been processed or dispatched, we cannot guarantee that a change can be made. Your statutory right of withdrawal remains unaffected.
Withdrawal and returns
As a consumer, you may withdraw from your order within 14 calendar days of receiving the goods. After giving notice of withdrawal, you have a further 14 calendar days to return the goods; sending them back within that period is sufficient.
Register your return by contacting hello@circ-nutrition.eu or using our online withdrawal form. We will then provide the appropriate return address. Please provide your order number if possible. Prior approval is not required to exercise your statutory right of withdrawal.
If you withdraw, you bear the direct cost of returning the goods and arrange return shipping by post or parcel service.
Please note for our sealed food supplements: the original safety seal must remain intact where, after opening, the product is unsuitable for return for reasons of health protection or hygiene. In that case, the right of withdrawal expires when the seal is removed or damaged. Merely opening the shipping carton does not end your right of withdrawal. Your statutory rights remain in place for defective, damaged or incorrectly delivered items; the above cost rule for a withdrawal does not apply to them.
Details about withdrawal and refunds are available in our Withdrawal and Refund Policy.